So the store manager told me that I was eligible for a FULL Refund since they did not keep their end of the deal & gave me customer service number to cancel. Perfect, I thought til I received another email later informing that now delivery will be late February/early March. I was told the remainder of my order would ship at the end of Dec & delivered in January. To begin with, I only received 1 sofa in Nov which was WET. I placed an order in October for a living room & dining room chairs. My experience with this company thus far has been horrible! 1. This is my 1st & last time ordering with Zgallerie. Sell what you can deliver in a timely manner and COMMUNICATE with your customers! You are using our money like a bank to fund your issues and quickly have ruined your once very reputable name. Z Gallerie - don't sell something you can't come through with on the other side, you have had MANY complaints on so many levels, you mine as well hang it up. So I filed with the Better Business Bureau seeing that I was one of MANY having issues, and am filing a dispute with my credit card company and bank so they know to fight this with me. My neighbors bought a custom couch order from Joy Bird recently and got it with in two weeks, great customer service, and yet here I am with a crickets on the other line with Z Gallerie who KNOWS they are selling you a rip off of time and then saying no returns and tough luck baby. Had I known it was going to take 7 months or MORE, or maybe never, and that I would have to fight for a refund on something I NEVER RECEIVED, I would NEVER have bought this. I was told it was something to do with the fabric.
I learned that it comes out of Mexico which with the border issues and supply chain, you mine as well hang it up to even see an order arrive at all. and even then no guarantee it will arrive. I have had NO updates from Z Gallerie by phone, email, or mail and found out after checking with customer service myself that it has now been delayed until LATE JULY.
The pillow order that I bought to throw on the couch arrived, but the couch itself is not here and they still have over $4000 of my money that included tax and delivery of the couch itself.
yes, LAST year, and still it has not arrived as of April 2022 as promised. Sorry customers.Buyer Beware! I purchased a couch and pillows for over $4600 in December 2021. I felt like I had to lower my intecrety and level of customer service just to make management happy about making the numbers. Worse of all having to herd customers along with limited imformation just to get to the next customer which mostly consisted of repeat calls from customers who were unsatisfied with the resolution process which could remain unresolved for months at a time. The major problem with the company in the call center was the out dated system which created, lack of resources and information to give customers accurate updates on their orders, poor practices in warehouse to send out orders correctly and in a timely manner, lack of resources and information to give customers accurate information about their delivery, and items arriving broken to customers homes often due to the choices of delivery options and companies chosen to complete orders. I loved the people and management I worked with, barring a few exceptions. Working a Zgallerie was a challenging experience.
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